One outcome. Counted by someone neither side employs.
The vendor defines, measures and reports its own billable outcomes today, and the buyer is asked to take that on faith. A pilot replaces the faith with a statement both sides can check.
A vendor billing for outcomes, and the buyer paying the invoice.
The pilot works best where the count is already money: an AI support vendor billing per resolution, an outbound vendor billing per qualified meeting. Both sides need the same number, and neither currently has a reason to accept the other’s.
We take one relationship, not a platform rollout. If a privacy review blocks support transcripts, the meeting-held standard is fully deterministic and needs no conversation content at all — that is usually the faster first pilot.
Recourse is pre-launch and selecting a small number of design partners. A pilot is a written agreement between three parties and is not self-serve.